Zurich, 2016-07-01

We reserve the right to change our Privacy Policy and other terms stated below at any time. If changes occur, we will clearly indicate such alterations at the top of this page with the date of modification. If you do not agree to this Privacy Policy and the other terms stated below, please do not use any of our services and let us know about your concerns. All content on smallpdf.com and its subdomains is created and owned by the Smallpdf LLC, Zurich (Switzerland). You can find our address at the bottom of the document. Below, you can find the Privacy Policy, Terms of Service and Terms of Sales and the Imprint.

Privacy Policy

Your privacy is important to us. To be transparent about privacy, we explain in this notice the practices of Smallpdf LLC regarding the way your information, including personal data, is collected and used. The Privacy Policy applies to all services and all sites of the smallpdf.com root domain.

Personal Data Collected by Us

In brief: If you use our free services, we will collect your IP address only. We do not access your files, copy or back them up. They are always deleted after one hour. If you donate money, purchase third-party software or register a Pro account, we may collect personal information about you.

By visiting any domain or subdomain of smallpdf.com, your IP address will be logged along with the dates and times of access. If you decide to send us a donation through PayPal, we may collect from you personal data of your PayPal account, email address, physical address, names, and a phone number. If you purchase software via our website, we may collect from you personal data about your names, email address, company name, and license code. If you decide to purchase third party software via our website, we may collect from you personal data about your names, email address, company name, and license code. Please keep in mind that Stripe may collect credit card information about you. We neither collect nor have access to such information. Before providing any personal data to PayPal or Stripe, please make sure that you have read their privacy policies.

If you register a Pro account, we may collect your name, address, and a VAT number. All financial transactions related to the use of Pro accounts are handled through Braintree and PayPal. Any personal information provided by you to Braintree and PayPal will be processed by them in accordance with their privacy policies. We kindly request you to provide your personal information to Braintree and PayPal only after reviewing their privacy policies and understanding what types of personal information they will collect from you. Please note that we DO NOT store your payment information. Braintree and PayPal handle all the steps in the payment process on their websites, including data collection and data processing. The personal information collected in respect to Pro accounts is stored on Auth0, a company providing single sign-on services. We do not store the information collected in respect to Pro accounts on our own infrastructure.

Our Use of Your Personal Data

In brief: We use your personal data to provide you with high-quality services. Your privacy is our priority. So, we would not use your data for unlawful purposes.

We do log your IP address for administration purposes and broad demographic analysis, but we do not link this information to any personally identifiable information. For analytical purposes, we track the number of visits from the same IP address.

We use the email address collected by you to communicate with you. If you provide us with personal data when purchasing software, we will use that data to issue a software license to you, provide you with a customer support, or issue a refund to you. The personal data collected by you when sending a letter may be used by us for analytical purposes and/or provided to the law enforcement authorities (for example, the police) at their request.

All information collected in respect to the registration of your Pro account will be used solely for: (1) providing you with an invoice; (2) allowing you to pay the fees for using your Pro account; (3) managing your Pro account; (4) sending you promotional emails; and (5) delivering our newsletter to you. The VAT number provided by you will be validated by using the VAT-validation service offered by the European Commission.

If you would like to stop receiving promotional emails from us, please send an email to support@smallpdf.com with the word “Unsubscribe” in the subject line.

Sharing Your Data

In brief: We share some of your personal data with others in order to provide you with our services. Don’t worry. We would not sell your data or give it to spammers. And we never share or copy your documents uploaded or created on smallpdf.com.

If you would like to purchase software, we will share the personal data collected by us with Solid Documents in order to provide you with the requested software. Solid Documents may use your personal data to send you promotional materials. Before purchasing software, please make sure that you have read the privacy policies of Solid Documents and Docsaway.

Correcting Your Personal Data

In brief: If you would like to access, modify, or delete your personal data, just contact us.

We allow you to access, modify, or delete the personal data collected by us. If you would like to do so, please contact us at info@smallpdf.com. Please allow two weeks for our response.

Please note that uploaded and processed files are never stored longer than an hour on our servers and are then deleted permanently. During this hour, your files are not accessed, copied, analyzed or anything else unless you provide us with the explicit written permission to do so. Please do not contact us for deleting files because they are always deleted automatically within a time period of one hour commencing on the time when you upload them on smallpdf.com.

Your Consent

In brief: If you use our website, you agree with this Privacy Policy.

By using our website, you allow us to collect, delete, use, and share your personal data in accordance with this Privacy Policy.

Keeping Your Data

In brief: We keep your personal data only until it is needed for the provision of our services or required by law.

Please note that uploaded and processed files are never stored longer than an hour on our servers and then are deleted permanently. During this hour your files are not accessed, copied, analyzed or anything else except we have the explicit permission of the user for example for a support case.

We will keep your personal data for as long as it is necessary to provide you with our services. If your personal data is no longer necessary, we can keep it in an identifiable form for maximum one year. However, we are obliged by the Swiss law to keep invoices and transactional data for more than 10 years.

Please bear in mind that, if you cancel a Pro account, we will not delete the personal data provided by you when registering the Pro account.

Storage of User Files and generated Data

In brief: All files are deleted after one hour. No backups are made and no one has access to your files.

All the files uploaded for processing on smallpdf.com are stored on our servers for processing and the download afterwards. All user-uploaded files as well as the converted output files will be deleted one hour after upload or conversion respectively. We keep the files for the sole purpose of giving you enough time to download them. During that hour, we don’t look at the files or mine any data from them. No backups are made of any uploaded files nor their processed output neither are the contents monitored without the explicit permission of user.

Security

In brief: We do a lot to make our service as secure as possible.

We are committed to protect your information and your personal data. Our servers are protected and only employees of Smallpdf LLC are able to access the data we temporarily store as we mentioned above. Because of limitations of Google Adsense, for the free services provided by us, we don’t use encrypted SSL connections to deliver the website itself but we transfer all your files and information like passwords through safe SSL-encrypted connections. For Pro accounts, the entire website is encrypted. Passwords for the Pro accounts are never stored in plain text and are encrypted on secure third party services and no one has access to them.

How We Use Cookies

In brief: These cookies you can’t eat. We don’t use cookies but Dropbox, Google Drive, Google Analytics, Google DoubleClick, and Google Adsense do.

A cookie is a small piece of data placed on your computer’s hard drive that enables a service to monitor websites. We do not use any cookies on our site with the exception of cookies solely for functional purposes, without storing any user information. Third party applications that we use, such as Dropbox, Google Drive, Google Analytics, Google DoubleClick, and Google Adsense do use cookies on our site to help analyse the web traffic or determine targeted advertisements based on your preferences. To opt out of Google’s use of cookies, please visit the Google ad and content network privacy policy. If you prefer not to use cookies at all, we recommend adjusting your browser settings accordingly. If you are unsure how to do that, use your favorite search engine to find out everything about it or visit aboutcookies.org.

Like Buttons

In brief: You might not like liking us.

We know that you like to click on “Like” buttons. Therefore, smallpdf.com features “Like” buttons from Google Plus, Facebook and Twitter. However, these “Like” buttons may track users. Before using smallpdf.com, please make sure that you are familiar with the privacy policies of Google, Facebook, and Twitter.

Tracking of Errors

In brief: We track errors to improve our product.

Although we put our best efforts to ensure the best quality of our services, sometimes our website may experience tough moments. We use the services provided by GetSentry in order to track errors on smallpdf.com that affect our customers. We do not provide GetSentry with personal information about our users.

Transfer of Data Outside Switzerland

In brief: We transfer your personal data outside of Switzerland and ensure that your personal data is well protected irrespective of its location on or outside the planet Earth.

When you use our services, your information, including personal data, may be transferred to and from servers located in the United States, Germany and New Zealand. Uploaded files and generated files through our service are never stored longer than one hour. Also, original user files as well as processed files are never shared with third parties. If you provide personal data to Braintree and PayPal, please bear in mind that Braintree and PayPal may transfer your personal data to various countries. eBay Inc., the owner of Braintree and PayPal, has established Binding Corporate Rules explaining how eBay Inc. protects your information. You can find the rules at the following link: ebayprivacycenter.com.

If we do transfer your personal data outside Switzerland, then we shall make every effort to ensure that your personal data is processed in accordance with the applicable Swiss law.

Terms of Service

This section governs (1) the free services offered on smallpdf.com as well (2) the Pro accounts.

Responsiblities for any Damages or Troubles

In brief: We work hard to make our services awesome. You should still backup your files though. We can’t be responsible for any loss or damage.

We are working hard to ensure that the services we offer are free of errors but we cannot guarantee that user files or converted files will never be deleted or lost. As a user of this service you agree that Smallpdf LLC will not be held responsible for any failure of conversion or deletion of a user file as well as any loss or damage to the user for such failures. We recommend you to archive your files and to backup all user files and data. We do our best to make our services as great as possible and to keep them free. However, bear in mind that you use all our services on your own risk and we are not able to take any responsibility for any loss, damage or any other problems you might have by using our service.

Copyright Issues

In brief: Copyright matters. Don't use our services and intellectual property for any form of infringement.

Smallpdf LLC respects the copyright of others and we expect our users to do the same. We expressively prohibit the use of our services for any unauthorized copying, modification, distribution or any other infringement of copyright holder’s rights of any copyrighted material. Please also note that all trademarks and copyrighted materials on our website are owned by us or our partners and protected by law.

Remarks about Password Removal

In brief: You need the right to unlock PDFs. You are responsible for your own actions and yes, pinky swears are legally binding.

There are many legitimate reasons to remove the protection of a PDF. However, there are also some illegitimate reasons. To use our service you need to confirm that you are the rightful owner of the file or have the explicit permission of the legal owner to do so. The use of our software is solely your responsibility. Any unauthorized password recovery and data encryption of files may result in your civil or criminal prosecution. So, don't do anything illegal!

Information about Pro accounts

In brief: Smallpdf Pro is awesome and you should get it!

If smallpdf.com becomes a part of your lifestyle, we strongly suggest using our Pro accounts. A Pro account allows you to: (1) convert an unlimited number of files; (2) convert several files at the click of one button (the so called “batch conversion”); (3) merge two pdfs and compress the merged file.

Payments of fees for Pro accounts

In brief: All payments are recurring and you will be charged as long as you sign up.

You can pay the fees related to your Pro account by Braintree, PayPal, or a coupon code. In case you decide to pay by a coupon code, you will still need to provide a valid payment method. If you would like to use our services after the expiration of the period of free use provided by the coupon code, your payment method will be automatically charged.

All fees for Pro accounts indicated on smallpdf.com are VAT-exclusive. VAT at appropriate rate will be added to your final invoice. The prices remain valid as long as they are indicated on smallpdf.com. In certain exceptional cases, we may offer Pro accounts at fees which differ from the fees indicated on smallpdf.com.

Users of Pro accounts who subscribe for a monthly membership will be automatically charged on a monthly basis. Users of Pro accounts who subscribe for an annual membership will be automatically charged on an annual basis.

Cancellation of Pro accounts

In brief: You can cancel any time. If we have problems charging you, we need to cancel the account.

We may send payment reminders to users of Pro accounts. If we are unable to charge your payment method when a payment becomes due, we may cancel your Pro account. Although a cancelled Pro account will not be deleted, a cancelled Pro account does not allow you to use the functionality of a Pro account. A cancelled Pro account can be reactivated at any time. We do not store any files which you have processed through Pro accounts longer than one hour. You may, at your own initiative, cancel a Pro account at any time. In case of a cancellation, your Pro account will still be operational until the end of the billing period for which you have paid the applicable fees.

In brief: If you sign up you agree to this contract.

If you would like to use a Pro account, you need to sign up for one by visiting our pricing page or any other possible way to sign up. Afterwards, you will need to add payment information and other data related to your Pro account. After you confirm your order and we charge the payment method selected by you, you will receive a confirmation email informing you that your Pro account has been registered.

By receiving a confirmation email informing you that your account has been registered, you conclude a service contract in English between you and Smallpdf LLC on the basis of these Terms. Since the terms of your specific service contract are identical with these Terms, we will not file the details of your specific contract and such a specific contract will not be available to you.

Correcting input errors

In brief: You are able to change your personal info.

You will be able to identify and correct any input errors prior to confirming your order of a Pro account. If you have made any input error in the information related to the registration of your Pro account, please (i) click on the field containing erroneous information and (ii) replace the erroneous information with the correct information.

Refunds of fees paid for Pro accounts

In brief: We might give you a refund if you have a good reason.

In our sole discretion, we may provide you with a refund of the fees paid by you in relation to a Pro account. If you would like to receive a refund, please send us an email to support@smallpdf.com. In the email, please specify (i) the signing up date, (ii) the last 4 digits of your credit card, and (iii) the reason for the refund.

Right of withdrawal of service contract related to Pro accounts

In brief: We might give you a refund if you have sign up only 14 days ago and you are not happy.

If you are a consumer (i.e., a natural person who is acting for purposes which are outside his trade, business, craft or profession), you have the right to withdraw from the service contract related to Pro accounts within 14 days without giving any reason. The withdrawal period will expire after 14 days of the conclusion of the contract. To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement (e.g., a letter sent by post or e-mail). You can use the following contact details to exercise your rights of withdrawal:

Address: Smallpdf LLC, Staffelstrasse 10, 8045 Zurich, Switzerland

Email: support@smallpdf.com

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from the service contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you exercise your right of withdrawal within the withdrawal period, we will provide you with a full refund of the fees paid by you.

Support

If you need support, please contact us at support@smallpdf.com.

Terms of Sales

This section refers to the resale of downloadable third-party software products called Solid Converter, but not to the sales of services.

Sales of Third-Party Software on our Site

In brief: We do sell software here but there are also ads that go to other websites. Please make the difference.

This section only refers to products that are sold on the smallpdf.com root domain. Any other products on advertisements that refer you to another URL address are in no way under our responsibility.

Prices

In brief: We play fair – our prices are clearly displayed and without additional charges.

All prices on our website are in United States dollars and are valid for as long as they are displayed on our website. We will not charge you any additional charges.

The terms of Software sold on this Site

In brief: We sell downloadable software but don't make it. Refer to software provider's website for terms.

We resell software on behalf of third-party suppliers. We tested all products displayed on our website and only sell products which are of a high quality. However, we are not responsible for any kind of problems that might occur by using third-party software. By purchasing any downloadable software on our website, you agree that all responsibility for that software lies within the developer of the software, Solid Documents. That’s why it’s important that you also read the terms of the respective software provider: Solid Documents Terms and Conditions.

Solid Converter - Money Back Guarantee

In brief: We want you to be happy with your purchase. If you are not happy, you will get your money back.

Within 90 days of purchase, we will accept the return of any single user license product purchased from our online store for a refund. To receive a refund, please send us an email at support@smallpdf.com including:

  • Your name
  • The product you are returning
  • Your license information
  • The reason for the return

The refund process takes one to two weeks. You will be refunded by a chargeback to your credit card or PayPal account.

If you do have any questions or concerns please email us at info@smallpdf.com. Any legal disputes shall be governed by the laws of Switzerland and resolved by the courts in Zurich, Switzerland.

Imprint

In brief: Legal information about our company required by German law.

Smallpdf LLC is responsible for Smallpdf.

Name and address of the company:

Smallpdf LLC
Staffelstrasse 10
8045 Zurich
Switzerland

Directors

Manuel Stofer
Christoph Forsting

Ihr Kontakt zu Smallpdf GmbH

Smallpdf GmbH
Staffelstrasse 10
8045 Zurich
Switzerland

Email: info@smallpdf.com
Telefon: +41 43 508 70 80

Registry Info

Handelsregister des Kantons Zürichs (Chamber of Commerce in Zurich)

Registry Number: CHE-461.243.982

VAT Registry Number (Umsatzsteuer-Identifikationsnummer)

CHE-461.243.982 MWST

European Union VAT Registry Number

EU276001661