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How Are My Signature & Data Handled by Smallpdf?

by Ayla El Assaad

You can also read this article in German, Spanish, French, Indonesian, Italian, Portuguese and Russian.

Want to know how we process your data and signatures? Here, we outline our data handling process, so you know what to expect.

It’s important to always be aware of how your data is being processed. At Smallpdf, we want to be transparent about what data we use and how we use it. We’re very serious about the safety and privacy of your personal and business information. Smallpdf is GDPR and eIDAS compliant and ISO/IEC 27001 certified. We use Hypertext Transfer Protocol Secure (HTTPS) and TLS encryption for all file and data processing on our site and platforms.

What Information Do We Use & Why?

We process your data to provide you with our PDF document editing services through our tools to compress, edit, and convert your files and also for our electronic signature services with Smallpdf eSign. The type of information depends on the tools and services you use, but in general, the data we process includes:

  • the content of the documents, PDFs, and files you upload
  • data associated with signees using our eSign service, including their email addresses, the times and dates of the signatures, the electronic signatures themselves, and also the status of the documents for the timeline management feature

How Do We Store Your Signature?

If you have a Smallpdf free or Pro account and are logged in, we store your signatures indefinitely for as long as you need them to make it easier for you to sign PDFs. If you don’t log in or don’t have an account, they will be permanently deleted after 14 days, which should give you enough time to complete the task and download your document.

However, if you access the file during this period, the 14-day timer will reset and 14 days will be added from that point.

How Do We Store & Manage Your Data?

Whenever you upload a file for processing using one of our tools, the file is hosted on our servers during that process. If you don’t have an account or aren’t logged in, then we permanently delete the files after 14 days. If you have an account and are logged in, we’ll delete the files after one hour of processing unless you choose to save them to your document hub storage. If you delete a file from your document storage, we’ll remove that file from our servers within one hour.

How To Turn off Document Storage

The Smallpdf document hub storage is very secure, but you can easily disable this function if you’d like. All you have to do is go to your Account page and then Preferences; you’ll find the option to disable under Storage.

Click here if you need more information about disabling this feature. You can also check out our Data Processing Agreement and Privacy Notice pages.

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Ayla El Assaad
UX Writer @Smallpdf